Customer service
FAQ
Here you will find an overview of our frequently asked questions. If your question is not listed, please do not hesitate to contact our customer service.
Read moreOrders & Delivery
If you order on Monday to Friday before 16:00, we will deliver your order the next day. This only applies to the new collection.
Read morePayment Methods
My Brand makes it as easy as possible for you to complete an order with us. You can pay with: iDeal, PayPal, Klarna, Credit Card, Bancontact
Read moreExchange & Returns
All products must be returned within 14 days of receipt of the products. Unfortunately, it is not possible to exchange a product.
Read moreComplaints & Warranty
My Brand provides a standard 6 month warranty on all items from the date of purchase. The warranty does not apply to stones.
Read moreWashing Instructions
Keeping your garments beautiful for a long time starts with good care. But which treatment exactly applies to your favorite one-of-a-kind?
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