Customer service

FAQ

Here you will find an overview of our frequently asked questions. If your question is not listed, please do not hesitate to contact our customer service.

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Orders & Delivery

If you order on Monday to Friday before 16:00, we will deliver your order the next day. This only applies to the new collection.

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Payment Methods

My Brand makes it as easy as possible for you to complete an order with us. You can pay with: iDeal, PayPal, Klarna, Credit Card, Bancontact

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Exchange & Returns

All products must be returned within 14 days of receipt of the products. Unfortunately, it is not possible to exchange a product.

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Complaints & Warranty

My Brand provides a standard 6 month warranty on all items from the date of purchase. The warranty does not apply to stones.

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Washing Instructions

Keeping your garments beautiful for a long time starts with good care. But which treatment exactly applies to your favorite one-of-a-kind?

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