Help Center

You can return your online purchases to us within 14 days. All ordered items may be tried on at home. The items must be unused and unworn in their original packaging with attached price tags. You do not need to register your return with us online. Fill in the enclosed return form, put it in the box and send it back to:

My Brand
Rhoneweg 30
1043 AH
Amsterdam

In the Netherlands you can drop off the package at a PostNL parcel point near you. In Belgium you can drop off the package at a UPS Access Point near you.

We offer the possibility to exchange ordered items for a different size or you can choose to have your purchase amount refunded.

You will receive your purchase amount back within 30 working days via the same method you used to pay for your order.

We will do our utmost to refund the purchase amount to you as soon as possible. Once we have received your package, it will take up to 30 business days. Often it goes faster than that! The purchase amount will be refunded via the same method you used to pay.

If your money has not been refunded after 30 days, please do not hesitate to contact our customer service.

This is not possible “yet”. Items purchased in one of our stores can be returned to the store where they were purchased within 14 days.

Of course, you can exchange the item for another size at the discounted rate for which you originally purchased the item. Fill in the enclosed return form and indicate which size you want to exchange the item for. As soon as we have received the package in our warehouse, we will send you the correct size as soon as possible.

You can of course exchange your purchase within 14 days in the store where you bought it. Bring the receipt. The items must be unused and unworn in the original packaging with the price tags attached. They cannot be returned by post.

No, unfortunately it is not possible to return your item outside the return period.

If you order before 17:00 on Monday to Friday, we will deliver your order the next day. If you order after 17:00 on Friday, your package will be delivered on Tuesday at the latest. Delivery may take longer for sale items.

If the wrong item has been delivered, you can contact our customer service. We will send you a return label, so you do not have to pay return costs.

Yes, that is possible! We ship worldwide. We accept credit cards from all countries.

My Brand likes to make it as easy as possible to complete an order with us. To pay on My-brand.com you can use:

iDeal
With iDeal you can pay in the safe environment of your own bank.

PayPal
PayPal is a worldwide online payment system used by individuals and webshops. Link your bank account or credit card and pay with your account in a few clicks.

Credit card
You can pay with MasterCard, VISA or American Express.

Bancontact / Mister Cash
Belgian customers can easily pay with the physical card linked to credit on a Belgian account.

For questions about your online order, account or return you can reach us by email webshop@mybrandglobal.com or by phone +31 20-2103646

If you have any questions about our stores, you can reach them via:

Outlet Rosada:

+31 165 786021

webshop@mybrandglobal.com

Outlet Bataviastad

webshop@mybrandglobal.com